Frequently Asked Questions
We ship our products globally from our multiple warehouses,
ensuring product delivery to your doorstep as soon as possible.
Depending on a variety of factors, shipping times vary, but standard international shipping takes between 8 and 25
business days.
Sometimes due to certain items or certain conditions, shipping may take longer, but we will keep you informed.
To track the order, you can visit TRACK MY ORDER page.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with
tags, and in its original packaging. You’ll also need the receipt or proof of
purchase.
You can always contact us for any return questions at pettoyandjoy@gmail.com .
Once you place the order, we will email you the receipt.
After the shipping of the product, you will receive a tracking number in your email. It will allow you to check the status of your order with the help of the TRACK MY ORDER page. (NOTE - It will take around 2-3 days for the tracking information to be updated.)
Definitely !!
If you do not like the product or find any damage in the delivered product, please contact us right away and we will take all necessary actions to ensure that our customers get the best possible purchasing experience.
Simply e-mail us your concern at pettoyandjoy@gmail.com and we will get in touch with you as soon as possible.
Yes, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return and apply for the refund.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Simply select the product, then click on the BUY NOW button, fill the shipping form and we will have your order shipped to you as soon as possible.
You can also directly make payment with the help of Paypal, Visa, Mastercard, American Express, Apple Pay, Google Pay or Shop pay.
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